View Poll Results: How should we manage the FAQ?
Put all questions and answers in one post, no matter how lengthy the post becomes
4
36.36%
Put the answers to 'secondary' (see first post for definition) questions in a separate post
2
18.18%
Put all answers in separate posts, so that the FAQ post is simply a list of the frequent questions
5
45.45%
Not sure
0
0%
Make a separate FAQ for 'secondary' issues
0
0%
Voters: 11. You may not vote on this poll
How should we manage the FAQ?
#1
01-22-2008, 03:40 AM
Join Date: Nov 2007
Location: New Jersey
Posts: 2,051
How should we manage the FAQ?
The FAQ (see my signature for link) is starting to get very lenghty.
My fear is that a new member or viewer will in all likelihood, scan the top of the list and then get overwhelmed and close the page (I know that is what I would do) rendering the FAQ a useless tool for the masses.
Should we try and edit it by taking the answers to secondary questionsand putting them in a separate page.
What should we do?
My fear is that a new member or viewer will in all likelihood, scan the top of the list and then get overwhelmed and close the page (I know that is what I would do) rendering the FAQ a useless tool for the masses.
Should we try and edit it by taking the answers to secondary questionsand putting them in a separate page.
"How do I increase my mileage?" would be deemed a primary question.
"How do I remove the badge or How do I disable the seatbelt alarm?" are examples of a secondary questions.
As it stands right now, there are a few secondary questions that have external answers, but some secondary questions appear with answers, some that are pretty lengthy (e.g. debug mode)."How do I remove the badge or How do I disable the seatbelt alarm?" are examples of a secondary questions.
What should we do?
Last edited by haroldo; 01-22-2008 at 04:12 AM.
#2
01-22-2008, 04:40 AM
Ridiculously Active Enthusiast
Join Date: Jan 2007
Location: Mid Hudson Valley, New York
Posts: 1,389
Re: How should we manage the FAQ?
I think the first post should contain all of the questions as links to the other posts in the thread that contain the real answers. We should try to have all of this in one sticky thread.
OR
Since other people are likely to post and then the questions would get lost, we would keep the first post in the thread to contain ALL information, but simply put a list of questions with named anchors (HTML) -- if it is even possible?
OR
Since other people are likely to post and then the questions would get lost, we would keep the first post in the thread to contain ALL information, but simply put a list of questions with named anchors (HTML) -- if it is even possible?
#3
01-22-2008, 05:02 AM
Join Date: Nov 2007
Location: New Jersey
Posts: 2,051
Re: How should we manage the FAQ?
How about the following threads:
Answers to How come my mileage stinks
Answers to Should I get an extended warranty
etc.
Then the FAQ would be a simple post containing 15-20 questions as hyperlinks to the above answers.
People would ask questions about the specific question in the answer posts, since all they would see in the FAQ are the Qs (questions, that is)
Answers to How come my mileage stinks
Answers to Should I get an extended warranty
etc.
Then the FAQ would be a simple post containing 15-20 questions as hyperlinks to the above answers.
People would ask questions about the specific question in the answer posts, since all they would see in the FAQ are the Qs (questions, that is)
Last edited by haroldo; 01-22-2008 at 05:06 AM.
#4
01-22-2008, 05:17 AM
Join Date: Nov 2007
Location: New Jersey
Posts: 2,051
Re: How should we manage the FAQ?
How about this... (each answer would be a hyperlink)
New Owner's FAQ (2.0)
There are more detailed answers elsewhere, this is designed to be a quick Q & A.
If you see an item that is either incorrect or should be added into this post, please post a reply to this thread or send me a private message and I will edit it.
All the information in this post has been gathered from other posts at this and other forums. Please do your own research and make your own informed decisions.
There are more detailed answers elsewhere, this is designed to be a quick Q & A.
- What are the definitions of some of the other acronyms that appear at this site?
- Mileage and how to improve it
- Factors not related to the way the driver operates the vehicle.
- Factors related to the way the driver operates the vehicle.
- Battery concerns
- Can the battery be jumped?.
- Does the 12V power outlet plugs inside the car stay on when the car is powered off?
- Can I change the settings for the headlight auto off timer?
- Do the rear personal reading lights (only available in cars with the moon roof) turn off after a period of time?
- What is the maximum speed I can achieve on battery only?
- Braking concerns
- Why do my brakes shudder during the first few stops?
- What should I know about Engine Braking (the "B" gear)?.
- Are there any US federal tax incentives available for the purchase of a TCH?
- Where can I learn more about the car and hybrid driving techniques?
- Calculated mileage
- How accurate are the dashboard calculations?
- What mileage are other drivers getting?
- How do I record my mileage at this web site?
- How do I create a dynamic link signature showing my calculated mileage?
- How do I know if my car is turned off properly?
- Is it okay for me to talk on the phone when I'm driving?
- Navigation, BlueTooth Systems, etc.
- How do I set up voice activation on the Navigation System?
- How do I set up HomeLink (garage door opener)
- I have a Palm SmartPhone (Treo) and can't pair with the BlueTooth system.
- Are there any hidden diagnostics menus (NAV users only)?
- How do I install...
- ...a backup camera?
- ...a heater block?
- Changing your oil and air filter
- Where can I learn more about engine oil
- Is there a way to make changing oil less messy?
- Why is my oil filter on so tight
- What oil and filter should I use?
- How much should my oil change cost?
- How do I remove the air filter?
- I do not like the look of those hybrid badges. Should I remove them? How can I remove them?
- Buying an extended warranty?
- Good luck with your car and drive safely!
If you see an item that is either incorrect or should be added into this post, please post a reply to this thread or send me a private message and I will edit it.
All the information in this post has been gathered from other posts at this and other forums. Please do your own research and make your own informed decisions.
Last edited by haroldo; 01-22-2008 at 07:28 AM.
#5
01-22-2008, 07:18 AM
Ridiculously Active Enthusiast
Join Date: Jan 2007
Location: Mid Hudson Valley, New York
Posts: 1,389
Re: How should we manage the FAQ?
I like that idea, except I am concerned the other threads may "disappear." If we could keep the answers within the FAQ thread, and nothing more, that would be best. For example, have the admins allow posts from only a few people? I have seen this done elsewhere.
I think we want to achieve a FAQ that contains FAQ content and not much more.
I think we want to achieve a FAQ that contains FAQ content and not much more.
#6
01-22-2008, 07:24 AM
Join Date: Nov 2007
Location: New Jersey
Posts: 2,051
Re: How should we manage the FAQ?
The top post could be the FAQ as I presented above.
The replies could be the answers.
The questions would be hyperlinks to the permalink.
The only problem is that users wouldn't be able to reply with a question or concern.
Work around would be to add "please click New Topic to ask questions on this topic"
Let me know, I'm open to any ideas
The replies could be the answers.
The questions would be hyperlinks to the permalink.
The only problem is that users wouldn't be able to reply with a question or concern.
Work around would be to add "please click New Topic to ask questions on this topic"
Let me know, I'm open to any ideas
#7
01-22-2008, 08:12 AM
Ridiculously Active Enthusiast
Join Date: Jan 2007
Location: Mid Hudson Valley, New York
Posts: 1,389
Re: How should we manage the FAQ?
The top post could be the FAQ as I presented above.
The replies could be the answers.
The questions would be hyperlinks to the permalink.
The only problem is that users wouldn't be able to reply with a question or concern.
Work around would be to add "please click New Topic to ask questions on this topic"
Let me know, I'm open to any ideas
The replies could be the answers.
The questions would be hyperlinks to the permalink.
The only problem is that users wouldn't be able to reply with a question or concern.
Work around would be to add "please click New Topic to ask questions on this topic"
Let me know, I'm open to any ideas
If there is a quest regarding a FAQ entry, it should probably be asked in a separate thread. That said, the benefit of having option one in the poll above would be allowing people to post corrections and questions where the information could be filtered and then added to the main FAQ post (first post in the thread).
We have pros and cons to both.
My main point is to keep it contained and easy to read/print.
Thanks for all of this Larry.
Last edited by mikieboyblue; 01-22-2008 at 08:14 AM.
#8
01-22-2008, 08:33 AM
Join Date: Nov 2007
Location: New Jersey
Posts: 2,051
Re: How should we manage the FAQ?
I think we should have comments regarding the FAQ in the form of PMs or a separate thread named FAQ Comments with a link at the bottom of the FAQ. Extraneous comments tend to make the FAQ a confusing and unwieldy thread.
I'd love to have one post with 15 'answer' replies and then have the thread closed.
I'd love to have one post with 15 'answer' replies and then have the thread closed.
#9
01-22-2008, 09:18 AM
Ridiculously Active Enthusiast
Join Date: Jan 2007
Location: Mid Hudson Valley, New York
Posts: 1,389
Re: How should we manage the FAQ?
I think we should have comments regarding the FAQ in the form of PMs or a separate thread named FAQ Comments with a link at the bottom of the FAQ. Extraneous comments tend to make the FAQ a confusing and unwieldy thread.
I'd love to have one post with 15 'answer' replies and then have the thread closed.
I'd love to have one post with 15 'answer' replies and then have the thread closed.
I agree, PMs or a separate thread.
The "Revised FAQ" looks much better. I sent you a PM and will look at the rest later (have to catch a train into NYC).
Mike
#10
01-22-2008, 09:49 AM
Join Date: Nov 2007
Location: New Jersey
Posts: 2,051
Re: How should we manage the FAQ?
https://www.greenhybrid.com/discuss/...52/#post159242
is done
I asked admin to replace the other sticky with this one and to close the thread.
is done
I asked admin to replace the other sticky with this one and to close the thread.
