Hybrid owners are loyal to their brand
#1
Hybrid owners are loyal to their brand
According to a new study, hybrid owners are very likely to stick with the brand they've got.
Source: Hybrid Owners are Loyal
Yes, it's my site, but I haven't seen the story out elsewhere, yet.
Also, if you want the originating study document: http://www.powerinfonet.com/news/doc...hts-060731.pdf
74.3% percent of Toyota Prius owners traded their vehicles in for another Toyota vehicle. 41.9% re-acquire a Prius. "Owners of all three Honda-badged hybrids are moreloyal than the typical Honda driver. Six of every 10 owners of the Civic Hybrid and Accord Hybrid trade for another Honda or Acura, a corporate retention rate exceeded only by owners of the Odyssey and Pilot."
Source: Hybrid Owners are Loyal
Yes, it's my site, but I haven't seen the story out elsewhere, yet.
Also, if you want the originating study document: http://www.powerinfonet.com/news/doc...hts-060731.pdf
#3
Re: Hybrid owners are loyal to their brand
How 'loyal' are most people, then? I see the infrequent ad for a discount on the next Ford or whatever for people who own Fords, but it's not like a frequent flyer program or one of those loyalty points clubs- for most people, car buying is a very infrequent and important thing, so rewards for multiple purchases would have to be substantial.
There will always be some people who pick a brand and stick to it, but how typical is that and what's really going on there? (meaning- do repeat buyers come back because of actual loyalty or because of some other consistent factor like price, reputation for safety, quality or durability that leads to the same reasoned choice the next time? Don't many people who own multiple cars own more than one brand, too? So what would that do to the theory?) Just curious.
There will always be some people who pick a brand and stick to it, but how typical is that and what's really going on there? (meaning- do repeat buyers come back because of actual loyalty or because of some other consistent factor like price, reputation for safety, quality or durability that leads to the same reasoned choice the next time? Don't many people who own multiple cars own more than one brand, too? So what would that do to the theory?) Just curious.
#4
Re: Hybrid owners are loyal to their brand
While that's true, the report points out that the Prius is tops on their list for engendering loyalty.
The table they used isn't going to be formatted correctly, here but...:
Model Model-Level Brand-Level Corporation-Level
Retention Retention Retention
Prius 41.9% 74.3% 78.2%
Avalon 36.1% 64.9% 71.5%
Highlander** 14.1% 63.9% 67.0%
Camry 35.4% 62.2% 64.6%
Echo N/A 54.0% 62.9%
Sienna 28.9% 59.2% 61.5%
RAV4 27.3% 58.7% 61.4%
Toyota Brand 56.4% 60.0%
So, the overall brand loyalty to Toyota was 60%, while the overall brand loyalty for the Prius was 74%. I'd call that significant.
The table they used isn't going to be formatted correctly, here but...:
Model Model-Level Brand-Level Corporation-Level
Retention Retention Retention
Prius 41.9% 74.3% 78.2%
Avalon 36.1% 64.9% 71.5%
Highlander** 14.1% 63.9% 67.0%
Camry 35.4% 62.2% 64.6%
Echo N/A 54.0% 62.9%
Sienna 28.9% 59.2% 61.5%
RAV4 27.3% 58.7% 61.4%
Toyota Brand 56.4% 60.0%
So, the overall brand loyalty to Toyota was 60%, while the overall brand loyalty for the Prius was 74%. I'd call that significant.
#5
Re: Hybrid owners are loyal to their brand
Originally Posted by leahbeatle
do repeat buyers come back because of actual loyalty or because of some other consistent factor like price, reputation for safety, quality or durability that leads to the same reasoned choice the next time? Don't many people who own multiple cars own more than one brand, too? So what would that do to the theory?) Just curious.
Also, someone who has owned a particular brand is more informed the next time. So, if they turn around and purchase from the same company, what does that say?
Multiple car brand households (is that the correct way to put that?) can sometimes be tied to people in the household being loyal to a particular brand.
#6
Re: Hybrid owners are loyal to their brand
I think hybrid loyalty is high because hybrids are over-engineered to the task at hand, thus their failure rates are lower than other types of vehicles. When a car runs well for a REALLY long time (in my case, 110k miles in 4 years), it certainly inspires loyalty!
#7
Re: Hybrid owners are loyal to their brand
Originally Posted by leahbeatle
There will always be some people who pick a brand and stick to it, but how typical is that and what's really going on there? (meaning- do repeat buyers come back because of actual loyalty or because of some other consistent factor like price, reputation for safety, quality or durability that leads to the same reasoned choice the next time? Don't many people who own multiple cars own more than one brand, too? So what would that do to the theory?) Just curious.
#8
Re: Hybrid owners are loyal to their brand
Originally Posted by Archslater
It is likely the brand, not the hybrid drive train that is responsible for the loyalty.
Owners of all three Honda-badged hybrids are more loyal than the typical Honda driver.
#9
Re: Hybrid owners are loyal to their brand
Originally Posted by Tim
What I don't get is why people stick with losing brands for the sake of the brand.
And the design is 95% of the reason we got an HCH2 rather than the Prius. The Prius would've been more efficient (we do mostly city driving) and more practical (the hatchback would've been great), but we just couldn't stand Toyota's interior style.
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